New Delhi: Railways said that it will give a full refund to passengers on cancellation of tickets booked before 14 April. If you had booked tickets for the upcoming 120 days of trains on or before 14 April 2020 and this train has been cancelled, the Railways will refund you the full amount of the ticket through IRCTC. In such a situation IRCTC always advises passengers not to cancel tickets. You get a full refund as soon as the train is cancelled on the system.
Meanwhile, Indian Railways will continue to operate 230 IRCTC special trains. In view of Covid-19 or Coronavirus, the Indian Railways suspended the reservation made in advance of regular trains from 15 April. Due to the nationwide lockdown, all the trains were stopped on 25 March.
The railways suspended the operation of all passenger, mail and express trains from March 25 amid a nationwide lockdown to prevent the spread of Coronavirus. On 14 May, the Railways cancelled all the regular train tickets booked for the journey till 30 June and decided on a full refund. These tickets were booked during the lockdown period when the railway was allowing booking for travel in June.
This is how you will get a refund
Passengers can apply for a refund for the PRS counter ticket for trains cancelled by the Indian Railways up to 6 months from the date of travel. The e-ticket will be returned automatically.
On cancelling your own ticket
If the train is not cancelled, but the passenger does not want to travel, the Indian Railways will refund the full amount of reserve tickets as a special case in view of the coronavirus epidemic. This rule will be applicable to both PRS counter generated tickets and e-tickets.
If the railway has not cancelled the train but you do not want to travel, then TDR (ticket deposit receipt) will have to be filed in the Claim Office within 30 days of the date. The money will be refunded to passengers after verification through train chart within 60 days of filing TDR. This rule was for the first 10 days only.
Travellers can also cancel the PRS counter ticket through the website of 139 or IRCTC and get a refund at the counter within six months from the date of journey. Passengers cancelling tickets through telephone number 139 can get a refund from the counter within 30 days of the journal date.